Touch-tone IVR (CVP – 1 Primary and 1 Redundant port per agent ordered)Ĭisco Unified Contact Center Management Portal (CCMP)Īdvanced outbound (outbound option for predictive and progressive dialing) 3 Standard and customizable reporting (CUIC) Intelligent skills based routing and queuing More information on UCCE is available per the Unified Contact Center Enterprise page Simultaneously, the system monitors the resources available in the contact center to meet customer needs, including agent skills, attributes and availability, IVR status, and queue lengths.
#Descargar fleex software
The software profiles each customer contact using related data, such as dialed number and calling-line ID, caller-entered digits, data submitted on a web form, and information obtained from a customer database lookup. UCCE segments customers, monitors resource availability, and delivers each contact to the most appropriate resource in the enterprise. Contact your reseller if your capacity needs to be increased. Cisco and your reseller configure this value. Under the cloud deployment, you are allowed a maximum number of users capable of being provisioned. On a monthly basis, Cisco will bill your reseller for excess usage for the agents used in excess of the number of committed agents on the order.
Agent overages are calculated each month when the total number of agents used exceeds the total number of purchased committed agents on the order. The committed agent quantity will be used to determine your excess agent usage for each month.Ĭloud and Hosted CCE solutions allow for agent usage in excess of the committed agent quantity selected on the order. You have the option to pay for a committed quantity of agents on the order. This is applicable for Webex Contact Center, Webex Contact Center Enterprise and Cisco Hosted Collaboration Solution for Contact Center (HCS-CCE). Within a single subscription, mixing is allowed between all deployment models and agent types. Available buying models on the Cisco Collaboration Flex Plan Contact CenterĪgent Type Capabilities and Considerations
#Descargar fleex verification
Upon reasonable request from Cisco, you will assist and make information available to Cisco to facilitate verification of the number of SaaS or Software licenses that you have installed, accessed, deployed or activated. Usage for products that include overage will be reported on a monthly basis and any usage in excess of the committed quantities will be billed as overage. For all other deployment models, the overage feature is included with the product and overage SKUs will automatically be added. The on-premises and Hosted Contact Center Express (HCS-CCX) technologies that do not contain the overage feature require a subscription change to increase the agent count. HCS-CCE Customer Voice Portal (CVP) IVR PortĬisco Collaboration Flex Plan Contact Center is only available in a Concurrent Agent buying model for all three deployment models based on a monthly agent commitment. Hosted Collaboration Solution for Contact Center (HCS-CCE) PCCE Customer Voice Portal (CVP) IVR Port Packaged Contact Center Enterprise (PCCE)
UCCE Customer Voice Portal (CVP) IVR Port
(for Webex Contact Center Enterprise) Infrastructure as a Service
(for Webex Contact Center) Additional Recording Storage, Workforce Optimization (WFO), Campaign Management
0 kommentar(er)
